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Deluxe Collection Ltd

RAW BUNDLES (PRE ORDER)

RAW BUNDLES (PRE ORDER)

£170.00
£170.00
Sale Sold out

5-10 BUSINESS DAYS DELIVERY

Our Raw Vietnamese Hair Bundles are 100% unprocessed, maintaining their natural texture and integrity. This premium hair offers a luxurious and durable option for your wigs and custom units. Pre-ordered bundles will be shipped within 5 to 10 business days. To ensure longevity and maintain the natural beauty of the hair, we recommend a gentle hair care routine, avoiding excessive heat, and using sulfate-free products.

For detailed care instructions, please visit our Hair Care Instructions page.

Shipping Information

Shipping Policy :

At DLCHAIR, we strive to offer fast, reliable, and flexible shipping options for our customers. 

We ship all orders via DHL to ensure fast, secure, and reliable delivery. Please see our updated delivery options below:

1. UK Delivery – DHL Express
    •    Delivery Time: 1–2 business days
    •    Price: £10.99
    •    Available for all in-stock items. Orders are typically dispatched the same day if placed before 1:00 PM.

2. Europe Delivery – DHL Express
    •    Delivery Time: 2–3 business days
    •    Price: £25.99
    •    Delivery times may vary slightly depending on the destination country.

3. USA Delivery – DHL Express
    •    Delivery Time: 3–5 business days
    •    Price: £35.99

4. Africa Delivery – DHL Express
    •    Delivery Time: 3–5 business days
    •    Price: £57.99
    •    Reliable express service with end-to-end tracking and support.

Customs Fee Policy

All international orders may be subject to customs fees, import duties, taxes, or other charges imposed by your country’s customs office. These charges are not included in the item price or shipping cost and are the responsibility of the customer.

We have no control over these fees and cannot predict what they may be, as customs policies vary widely from country to country. We recommend contacting your local customs office for more information.

By placing an order with us, you agree to be responsible for any customs fees incurred upon delivery. Refusal to pay these fees may result in the package being returned or destroyed, and we are not able to offer refunds in such cases.

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Pre-Order Items

For items that are not in stock, we offer a pre-order option. Pre-ordered items will be shipped within 5 to 10 business days from the date of order. You’ll receive a shipping confirmation email with tracking information once your order is dispatched.

 

Email : support@dlchair.com

Returns Information

At DLCHAIR, we want you to be fully satisfied with your purchase. If you need to return or exchange an item, please review our policy below:
• Eligibility for Returns and Exchanges:
• Items must be returned or exchanged within seven (7) days of receipt.
• Products must be unopened, unused, and untampered with. Returns or exchanges will not be accepted if the item has been opened, used, or altered in any way.
 
Refunds:
• We offer refunds only as store credit. Cash refunds are not available.
• Customers are responsible for return shipping costs. The amount for return shipping will be deducted from the store credit issued upon return.
Return Process:
1. Initiate Return: Contact our customer service team at support@dlchair.com within seven (7) days of receiving your item to request a return authorization.
2. Return Shipping: Customers are responsible for return shipping costs. The return shipping amount will be deducted from the store credit issued upon return.
3. Inspection: Once we receive the returned item, it will be inspected to confirm its condition. If the item meets our return criteria, a store credit equal to the purchase price, minus return shipping, will be issued.
Exchanges:
• We do offer direct exchanges, but the item must be exchanged for another in-stock item.
• Customers are responsible for shipping costs for exchanges, and the return shipping amount will be deducted from the exchange value.
• Non-Returnable Items:
• Items that have been opened, used, or assembled.
• Clearance or final sale items, as specified at the time of purchase.
• Damaged or Defective Items:
• If your item arrives damaged or defective, please contact us within three (3) days of receipt. We will provide a replacement item at no additional cost to you.
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Hair Care

  • Hydration is Essential:

    Raw hair tends to be more prone to dryness, so keeping it well-hydrated is crucial. Use a moisturising shampoo and conditioner designed for raw hair to help retain moisture. Additionally, incorporate a hydrating hair serum into your routine to lock in moisture and add shine without weighing down your hair.

  • Handle with Care:

    Treat your raw hair gently to minimise breakage and damage. Avoid aggressive brushing or combing, and instead use a wide-tooth comb or your fingers to detangle. When towel-drying, blot your hair gently rather than rubbing it vigorously to prevent unnecessary friction that can lead to breakage. When styling, use heat protectant products to shield your hair from damage caused by hot tools, and avoid excessive heat styling.

  • Utilise Hair Serum:

    Hair serums are excellent for maintaining raw hair as they provide an extra layer of protection and moisture. After washing and conditioning, apply a small amount of hair serum to the lengths and ends of your hair to seal in moisture and smooth down any frizz or flyaways. Focus on the drier areas of your hair to keep them hydrated and healthy.

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