Policies
Shipping policy :
At DLCHAIR, we strive to provide efficient and reliable shipping services to our valued customers.
For products in stock, we offer two shipping options:
1. Royal Mail Next Working Day Delivery: Enjoy expedited shipping with our next day delivery service. Your order will be delivered to your doorstep within one business day at additional cost of £8.99.
2. Royal Mail Standard Delivery: Opt for our standard delivery service, which typically takes 2 to 5 business days for your order to arrive at additional cost of £4.99
3 DPD/UPS/Fedex International orders: please note that it may take 5-7 business days for your order to arrive at additional cost of £29.99.
For products not currently in stock, we offer a pre-order option:
- Pre-Order (5-10 Business days): If the product you desire is not currently available, you have the option to pre-order it. Pre-ordered items will be shipped within 5 to 10 business days from the date your order is placed.
Please note that shipping times may vary depending on your location and external factors beyond our control. We appreciate your patience and understanding.
If you have any questions or require further assistance regarding our shipping services, please don't hesitate to reach out to our customer service team.
Email: support@dlchair.com
Return policy :
At DLCHAIR, we prioritise the satisfaction and hygiene of our customers. Due to hygiene regulations, we cannot accept returns on hair extensions, custom units & lace systems. However, we are committed to ensuring your complete satisfaction with your purchase.
In the event that an error was made on our part with your order, we are happy to offer exchanges within 24 hours of receiving your order. Please note that exchanges will only be facilitated upon full inspection of the product to ensure it meets our quality standards.
Please note that all sale items are final sale and cannot be returned or exchanged.
In the event that an error was made on our part with your order, we are happy to offer exchanges within 24 hours of receiving your order. Please note that exchanges will only be facilitated upon full inspection of the product to ensure it meets our quality standards.
Customers are responsible for covering all return shipping costs. In the event of loss, customers are liable.
Please ensure returns are sent back using recorded next day delivery.
Furthermore, for exchanges to be eligible, bundles and lace must remain unused and be in their original
packaging. We kindly ask our customers to adhere to this policy to facilitate a smooth exchange process.
For returns and exchanges, please email our support team at support@dlchair.com.
Thank you for your understanding and cooperation.
Cancellation Policy :
At DLCHAIR, we understand that circumstances may change, and customers may need to cancel their orders. Therefore, we offer all customers the right to cancel their orders within one hour of purchasing.
Upon cancellation, a full refund will be promptly processed to the account used for the purchase. We strive to provide a seamless and hassle-free shopping experience, and we are committed to accommodating our customers' needs. If you need to cancel your order or have any questions, please don't hesitate to contact our customer service team.
Email : support@dlchair.com
Lost or Missing Policy:
Once a parcel is marked as delivered, DLCHAIR assumes no liability for any subsequent loss, theft, or missing items. We regret that we cannot issue refunds or replacements for parcels that have been marked as delivered but are lost, stolen, or missing thereafter.
We advise customers to ensure a secure delivery location and to promptly retrieve their parcels upon delivery confirmation. If you have any concerns or inquiries regarding your delivery, please contact our customer service team for assistance.
Email : support@dlchair.com
Thank you for your understanding.
Delayed orders policy:
While we strive to fulfill all orders within the chosen delivery timeframe, we acknowledge that courier delays may occasionally occur, especially during peak periods such as Christmas, public holidays, and busy seasons. We advise customers to allocate sufficient time to receive their orders, considering potential delays beyond our control.
Thank you for your understanding and patience.
Chargeback Policy:
At DLCHAIR LTD, we take pride in offering high-quality products and exceptional customer service. We value the trust and satisfaction of our customers and strive to address any concerns promptly and effectively.
Chargebacks, however, are not tolerated as a means of resolving disputes. We encourage customers to reach out to our customer service team directly to address any issues with their order. Our team is dedicated to finding a satisfactory resolution to any concerns.
In the event of a chargeback dispute, we conduct a thorough investigation to verify the validity of the claim. If the chargeback is found to be fraudulent or unwarranted, we reserve the right to pursue legal action and take appropriate measures to recover any losses incurred.
We appreciate the cooperation and understanding of our customers in resolving any disputes through direct communication channels rather than resorting to chargebacks. Should you have any questions or require assistance, please do not hesitate to contact our customer service team.
Email : support@dlchair.com
Thank you for your understanding and cooperation.
Fraudulent Policy:
At DLCHAIR, we maintain a zero-tolerance policy towards fraudulent orders. We are committed to protecting the integrity of our business and ensuring a secure shopping experience for all our customers.
Any attempts at fraudulent activity, including but not limited to unauthorised credit card use, identity theft, or false claims, will be thoroughly investigated. If we determine that an order is fraudulent, it will be immediately cancelled, and appropriate legal action may be taken.
We encourage all customers to provide accurate and truthful information when placing an order. If you suspect any fraudulent activity or have concerns about an order, please contact our customer service team immediately.
Email : support@dlchair.com
Thank you for your cooperation in helping us maintain a safe and trustworthy environment for all our customers.